Third Party Management

Starting from pre-opening phase; budget preparation, definition of operational standards, recruitment of team members, running hotel operations in a way to support both service level, as well as operational efficiency.

Revenue Management:

• Control / set up of revenue management system.
• Set up of key account management system / arranging related trainings.
• Search engine optimization to generate premium online placement.
• Encourage direct web site use through special marketing actions.
• F&B outlets revenue maximization.

Efficiency Management:

• Optimizing headcount through utilizing job efficiencies.
• Utilizing any operational efficiencies through operational reviews and reengineering.

Service Improvement Management:

• Defining and implementing hotel’s operational standards.
• For franchise agreements with International Hotel Brands: Making sure that the Hotel Management Company’s vision is well reflected to the operational standards of the hotel. Also making sure that the Hotel Management Company’s service standards are implemented in the related property.
• Identifying room for improvement via mystery shopper program, guest satisfaction survey results, personnel engagement study findings and making sure necessary actions are implemented to overcome the weaknesses in service.
• Putting together the right team to give best quality service to hotel guests, ensuring right match of team members to their jobs by implementing behaviour analysis techniques.